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Hotel Policies

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CANCELLATION

Cancellations require a minimum of 48 hours notice to cancel at no charge. Excluding special events, which require 14 days notice to cancel. For cancellations made after the required notice you will be held financially responsible for the entire reservation. Because we are a very small property cancellations affect us significantly, therefore we must adhere to these policies in all circumstances. You are always welcome to change the name on a reservation if a friend or family member is able to visit in your place.

PARKING

Complimentary parking is available for all registered guests, but the hotel cannot be responsible for items left in vehicles or for any damage to vehicles. The hotel parking lot consists of the two rows directly behind the hotel building. If you park in a numbered parking spot or any other unauthorized spot, there is the possibility of being towed. Please check with the front desk if you have any further questions.

CREDIT CARD

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

CHECK-IN AND CHECK-OUT

Check in time is 3 PM, should you arrive early we will make every effort to accommodate you if possible. If your room is not available we will be happy to store your luggage until your return.
Checkout time is 11:00 PM, a late checkout of 11:30 PM may be purchased in advance for $50.00, after 2:00 PM a full night’s charges will apply. Please contact front desk with any questions or to request a late departure.

GUARANTEE

Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests

PETS

The Inn at Claussen’s does not allow pets.

REFUND

All reservations are final and will be pre authorized using the credit card you provided upon making the reservation(s) and charged upon your arrival at the Inn.  Please note, debit/credit card funds will be placed on a hold for up to 10 days depending on your individual financial institutions policies.

SMOKING

Our Inn is a 100% smoke free establishment.  Smoking in a guest room, or any non smoking areas will result in a minimum fine of $200.00.

PRIVATE PARTIES

The Inn is available for private functions or parties, a minimum of 24 rooms must be booked in advance, and then the entire Inn becomes exclusive to your group. Rates and availability vary, please contact the Inn directly at 1-800-622-3382 for rates and additional information. Certain restrictions and Blackout dates may apply.